Shipping policy

At Veluxey, we are committed to delivering your orders as quickly and safely as possible. We take pride in providing high-quality Baby Toys & Educational Toys and sturdy Baby Walkers & Push Toys directly to your doorstep.

Please read our Shipping Policy to understand our delivery timeframes, tracking procedures, and shipping rates.

🎉 Free Shipping Offer

We are happy to offer 100% FREE Standard Shipping on all orders within the United States! No minimum purchase or promo code is required.

⏱️ Processing & Delivery Times

  • Order Processing Time: All orders are processed within 1–2 business days (Monday through Friday, excluding weekends and major US holidays).

  • Standard Delivery Time: Once dispatched, orders typically take 3–7 business days to arrive at your shipping address within the continental United States.

(Note: During peak holiday seasons or high-demand sales, processing and delivery times may experience slight delays. We appreciate your patience!).

📦 Order Tracking

Once your package has been shipped, you will receive an automated email containing your tracking details and carrier link.

  • You can use this tracking number to monitor your package's journey in real-time.

  • Please allow up to 24 hours for the tracking information to update on the carrier's system.

📍 Shipping Destinations

Currently, Veluxey ships exclusively to addresses within the United States. We do not offer international shipping at this moment.

Please ensure that your shipping address is complete and correct before completing your checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

🛑 Lost, Stolen, or Damaged Packages

We inspect and pack every item with care to ensure safe arrival. However, if your package arrives damaged or goes missing in transit:

  • Damaged Items: Contact us within 48 hours of delivery at +1 (817) 938-5212 or svamartumi@gmail.com with photos of the damaged item. We will send a replacement immediately at no extra cost.

  • Missing Packages: If your tracking status shows "Delivered" but you haven't received it, please check around your property or contact your local post office. If you still need help, reach out to our team.

For details on returns, please review our Return and Refund Policy.

📩 Questions About Your Delivery?

If you have any questions regarding your shipment, payment methods, or order status, check out our FAQs or reach out directly via our Contact Us page: