Shipping policy

At Veluxey, we are committed to delivering your order safely and efficiently. Please review our shipping policy below for important information regarding order processing and delivery.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed, shipped, or delivered on weekends or holidays.
During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Times

United States

Standard Shipping: 5–7 business days

International Shipping

Standard International Shipping: 7–15 business days

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated and displayed at checkout before payment is completed.
Free shipping promotions may be available on selected orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take 24–48 hours to appear.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. Veluxey is not responsible for delays or lost packages resulting from incorrect or incomplete addresses provided during checkout.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact our support team. We will work with the shipping carrier to assist in locating your shipment.