1. What products does Veluxey offer?
Veluxey specializes in women's fashion, including mini dresses, midi dresses, sweaters, and stylish tops designed for comfort and elegance.
2. How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes 5–7 business days within the United States and 7–15 business days for international orders.
3. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking information to monitor your shipment's progress.
4. Can I cancel or modify my order?
If your order has not yet been processed, we may be able to cancel or modify it. Please contact our support team as soon as possible.
5. What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and other secure payment methods available at checkout.
6. What is your return policy?
We offer a 30-day return policy. Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
7. What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your order and provide photos of the item. We will work quickly to resolve the issue.
8. Do you ship internationally?
Yes, Veluxey ships to many countries worldwide. Shipping availability and delivery times may vary depending on your location.
9. How do I choose the right size?
We recommend reviewing our size guide available on each product page before placing an order.
10. How can I contact customer support?
You can reach our customer support team using the information below:
Veluxey
📧 Email: support@veluxey.shop
📞 Phone: +1 212-555-3314
📍 Address: 1510 Abbot Kinney Blvd, Venice, CA 90291, United States
11. Is my payment information secure?
Yes. All transactions are processed through secure and encrypted payment gateways to ensure your information remains protected.
12. Will I receive an order confirmation?
Yes. After successfully placing an order, you will receive an order confirmation email containing your purchase details.