Refund policy

At Veluxey, we want you and your baby to be completely delighted with every purchase. We take great pride in offering high-quality Baby Toys & Educational Toys and safe Baby Walkers & Push Toys. However, if you are not entirely satisfied with your order, we are here to help!

🔄 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • The item must be in its original packaging with all tags, instructions, and accessories intact.

  • You will need the receipt or proof of purchase.

📦 How to Initiate a Return

  1. Contact Us: Email our support team at svamartumi@gmail.com or reach out via our Contact Us page with your order number and reason for the return.

  2. Approval & Instructions: Once your return request is approved, we will provide you with the return shipping address and detailed instructions.

  3. Ship the Package: Pack the item securely in its original packaging and mail it back using a trackable shipping service.

(Note: Items sent back to us without first requesting a return will not be accepted).

🚚 Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: If the return is due to our error (e.g., received a damaged toy or wrong item), Veluxey will cover all return shipping costs.

  • Customer Change of Mind: If you are returning an item due to a change of mind, the customer will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

⚠️ Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong product, please contact us within 48 hours of delivery at +1 (817) 938-5212 or svamartumi@gmail.com. Please attach clear photos or a short video showing the issue so we can resolve it quickly by sending a free replacement or issuing a full refund.

💳 Refunds Process

  • Inspection: Once we receive and inspect your returned item, we will send you an email notifying you that we have received it.

  • Approval: We will also notify you of the approval or rejection of your refund.

  • Credit Transfer: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (as outlined in our Payment Policy) within 5–10 business days, depending on your bank or card issuer.

🔁 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item on our Home Page.

📩 Need Help?

If you have any questions regarding our Return and Refund Policy, please check our FAQs or reach out to us directly: