Frequently Asked Questions (FAQs)
Welcome to the Veluxey FAQ. Here you'll find answers to common questions about ordering, sizing, shipping, returns, payments, and more.
Ordering
How do I place an order?
Browse our collection, select your preferred product, choose the available size, color, or other options, and click Add to Cart. When you're ready, proceed to checkout and follow the instructions to complete your purchase.
How do I know if my order was successfully placed?
After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout. Please review your order details carefully.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. Once an order has entered processing or has been shipped, we may not be able to modify or cancel it.
Sizing & Products
How do I choose the right size?
Please check the size chart and measurements on each product page before placing your order. Sizing can vary between products and styles.
Some items may use Asian sizing, which can run smaller than standard US or European sizing. Always use the measurements provided on the individual product page when selecting your size.
Why might the product color look slightly different?
Colors may appear slightly different from product images due to photography, lighting conditions, and individual phone, computer, or monitor display settings.
Will there be differences in product measurements?
Minor measurement differences may occur because some products are measured manually. Please refer to the measurement information provided on the relevant product page.
Shipping & Delivery
Where does Veluxey ship?
Available shipping destinations will be shown during checkout. Enter your delivery information to view the shipping options available for your location.
How long will my order take to arrive?
Processing and delivery times can vary depending on the product, destination, shipping method, and other circumstances. Please refer to our Shipping Policy for the most current information.
How can I track my order?
If tracking is available for your shipment, tracking information will be provided after your order has been dispatched. Please allow some time for the carrier's tracking system to update.
Why hasn't my tracking information updated?
Tracking information may occasionally take time to update after a package has been handed over to the carrier. Carrier delays, customs processing, weekends, holidays, or other logistical circumstances can also affect tracking updates.
Returns & Refunds
Can I return an item?
Return eligibility depends on the condition of the item and the requirements outlined in our Return & Refund Policy. Please review the policy before requesting a return.
What should I do if I receive an incorrect or damaged item?
Please contact our customer support team promptly with your order details and clear photos of the item and packaging where applicable. We'll review the issue and assist you with the appropriate next steps.
When will I receive my refund?
If a refund is approved, processing times can vary depending on the original payment method and financial institution. Please refer to our Return & Refund Policy for further details.
Payments & Checkout
What payment methods do you accept?
The payment methods currently available to you will be displayed securely during checkout.
Is my payment information secure?
Payments are processed through the payment options available at checkout. Veluxey does not ask customers to send sensitive